Frequently Asked Questions (FAQs)

What are RFID tags?

RFID tags are barcode tags that have a radio frequency identification chip in them that use radio waves to identify an object.

What is the benefit of RFID?

During the traditional inventory process, a user must "see" the barcode to read it. Even with a barcode handheld scanner our users usually have to have a line of sight to align the barcode towards a scanner for it to be read. Radio frequency identification, by contrast, doesn’t require line of sight. RFID tags can be read as long as they are within range of a reader. With the use of an RFID handheld scanner, our users will be able to collect your inventory data more easily and efficiently.

Will the radio waves interfere with my equipment?

Not likely, as all of our RFID tags are passive and will only transmit waves when powered by the reader. However, where equipment is located in sensitive room/lab environments, and even passive radio frequency waves could be problem, we will make standard non-RFID barcode tags available.

Why can’t I log into my handheld scanner?

Verify that you are using the correct password. The password for the handheld scanner is different from the password for the application on the website. Please refer to the email notes from the RFID follow-up training for the passwords.

Why am I receiving the error message “No matching assets were found” when I scan an old tag displayed on my inventory report?

If the asset is active in the Workday and/or RFTrack.NET application, try download sync again to ensure you have the latest updates. If the asset is not showing in Workday and/or RFTrack.NET application, please contact Property Control via ServiceNow for assistance.

How do I upload my data at the end of the day?

The Android scanner constantly conducts live updates while attached to the Wi-Fi. Please do not conduct changes after 5 pm or your data will be lost.

How do I scan a tag that is illegible or damaged?

You will need to manually type in the asset tag number by entering it on the handheld scanner.

If I have assets to surplus, do I need to assign a new RFID tag to them?

No, you may proceed in requesting the asset to be surplus without converting the old tag.

Can I update the location of the asset via the scanner?

Yes, you can update to the location for the asset via Workday or the RFTrack.NET application. The change will sync overnight to the other application.  Please refer to the training manuals.

Why am I not allowed to upload the scanner after 5:00pm?

If you are unable to meet the 5:00 pm deadline, DO NOT attempt to upload after this time. The ITG staff and IT Financial Operations run processes after 5:00pm and you can lose the data that you loaded in your scanner. Data is refreshed in RFTrack.NET every night. If you are unable to meet this deadline, wait until after 8:00 am the following day to perform an upload.